New York was the last state to pass a law forcing gaming companies to do something the already do, and it was such a great use of time and money that Illinois had to get into the action. Following the trials of two parents trying to cancel a Final Fantasy XI account, the state passed a law saying that online games had to have a way to cancel your account online.
The summary of the bill, which was signed into law on Tuesday, follows:
…an Internet gaming service provider that provides service to a consumer… for a stated term that is automatically renewed for another term unless a consumer cancels the service must give a consumer who is an Illinois resident: (1) a secure method at the Internet gaming service provider's web site that the consumer may use to cancel the service, which method shall not require the consumer to make a telephone call or send U.S. Postal Service mail to effectuate the cancellation;
and (2) instructions that the consumer may follow to cancel the service at the Internet gaming service provider's web site. Makes it an unlawful business practice for an Internet gaming service provider to violate the new provisions.
I passed this over to our own Frank Caron. Caron, a while back, decided to work on his pasty Canadian complexion and canceled his Final Fantasy XI account in order to spend more time outside. How did he do it? He used the PlayOnline software that comes bundled with the game. As Frank points out, canceling your account is possible online, even if the software may seem obtuse to those who aren't familiar with this sort of service. "Besides, there are plenty of help files and 'contact us' notices to help guide users," he noted.
The law has good intentions, but are there many online games that doesn't allow you to do this? Was this a major problem? Don't you think someone would have looked into this a little more closely before writing the legislation? Sadly, we know the answer to that last question.
Thanks to GamePolitics for the heads up on this story. What do you guys think? Is canceling FFXI trickier than it needs to be? Do other games need to make this process more use-friendly? Sound off.